I design interactive training that helps human-centered organizations solve performance problems.
I’m an analytical thinker who gets really energized by solving problems. If you talk to anyone who has worked with me or even knows me, they’ll tell you one of my biggest strengths is asking strategic questions to identify the root cause of problems, whether professionally or personally. As a learning experience designer, I get to help people and organizations with this skill.
Customer service recovery e-learning
This scenario-based e-learning experience helps customer-facing restaurant employees develop the confidence to resolve common
customer service issues.
WHAT I OFFER
Life can get hard. We're all doing the best we can. I try to approach all situations with this mentality.
The truth is efficient. You can trust me to say exactly what I think. I believe the sooner we get to the truth, the sooner we can get to solutions, and in turn, our goals.
Hearing feedback is not always a pleasant experience—growth is uncomfortable, but I thrive in spaces where constructive criticism is freely given and received so we can all improve.
I don’t know everything, but I’m skilled at identifying people and resources that can help me succeed.
Attention to detail
I pay attention to the small things resulting in high-quality work the first time.
I have over 20 years of experience helping people learn and grow, with results.